RETURN AND REFUND POLICY

At BabyMush, every product is freshly prepared with care using homemade recipes and quality ingredients. Due to the nature of our products, we are unable to accept returns or offer refunds once an order has been delivered.

Returns

As our products are homemade and perishable, we do not accept returns or exchanges for any items purchased through our store.

Please ensure that your order details, including the delivery address and selected products, are correct before completing your purchase.

Refunds

We do not offer refunds for:

  • Change of mind.
  • Incorrect orders placed by the customer.
  • Taste or personal preference.
  • Delayed delivery caused by incorrect customer information or circumstances beyond our control.

Damaged or Incorrect Orders

Your satisfaction is important to us. If your order arrives damaged during transit, or you receive the wrong item, we will be happy to assist you.

To request a refund or replacement, please:

  1. Contact us within 24 hours of receiving your order.
  2. Provide your order number.
  3. Send clear photos of:
    • The damaged product.
    • The packaging.
    • The shipping label.

After reviewing your claim, if we determine that the damage occurred during shipping or the incorrect item was sent, we will offer one of the following at our discretion:

  • A full refund to your original payment method.
  • A replacement product (subject to availability).

Non-Eligible Refund Requests

Refunds will not be issued for:

  • Products that have been opened or consumed.
  • Damage caused after delivery.
  • Failure to refrigerate or store products according to the provided instructions.
  • Claims submitted more than 24 hours after delivery.

Contact Us

If you have any questions regarding your order or believe your package arrived damaged, please contact us.

Email:  babymush.pk@gmail.com


Phone:  03045932934

We aim to respond to all inquiries within 1–2 business days.